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Top Question
#67637

How can i get my refund.

I send money to gcash no.0917******* * k from paymaya no.0951212**** but they did not recieved the money,but my cash was reduced.

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Answer:
by #2008243

According to the PayMaya help section, if the recipient didn’t receive the load purchased you should contact the PayMaya customer care team at cares.paymaya.com or via the company's social networks.

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Question:
#66877

why i cant upgrade my acount.

my application form cannot upprove

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Answer:
by #2003487

According to the PayMaya help section, if you cannot upgrade your account, you can do the following steps:
  • try upgrading again after a few minutes;
  • log out of and log in to your account again, then restart the upgrade process;
  • restart your device.

If you still encounter an upgrade error, please contact the PayMaya customer care team via the support form at cares.paymaya.com/s/contactsupport.

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Question:
#66580

How i refund my payment in CASHBEE payment PAYMAYA.

I want to refund my payment in paymaya because i pay 8400 my loan in CASHBEE in PAYMAYA but my loan is not posted and not close.so that i pay again 8400 to shetteled my loan acct in CASHBEE.so that i want to refund my payment to PAYMAYA

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Answer:
by #2001605


According to the PayMaya help section, to request for a refund you should accomplish the refund form and send it to support@paymaya.com. A refund form is available at enterprisehelp.paymaya.com. Refund requests should be processed within 5 business days upon submission of a completely filled-out refund form.

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Question:
#64032

How can i get a refund.

The number 0995521**** is not existing in Paymaya which I send 2000 php..

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Answer:
by #1989716

According to the PayMaya help section, to request a refund you should contact the merchant. A refund should be credited back to your PayMaya account.
To get more information about your merchant, please contact the PayMaya customer care team via the support form at cares.paymaya.com/s/contactsupport.

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Question:
#62313

why i cant log in my account?the UTP always didnt sent in my number.

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Answer:
by #1980509

According to the PayMaya help section, if you see a login error, you should follow these steps:
iOS:
  • try logging in again after a few minutes;
  • make sure you have a stable internet/data connection when logging in to your account;
  • try updating your PayMaya app to the latest version via App Store;
  • ensure that your device’s date and time is set to auto;
  • try restarting the app and your device.

Android:
  • try logging in again after a few minutes make sure you have a stable internet/data connection when logging in to your account;
  • try updating your PayMaya app to the latest version via Google Play Store or Huawei AppGallery;
  • ensure that your device’s date and time is set to auto;
  • try restarting the app and your device;
  • clear the app cache to help eliminate any performance issues on your device.

If you still see the login issue, please contact the PayMaya customer care team:
  • via the company's social networks.

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Question:
#62146

When will u remit my payment to Converge?I paid my converge thru paymaya coz my connection is restricted but up until now they did not rcvd my payment so that until now they did not reconnect my connection. They told me that the payment should remit first my payment to be able for them to recconenct my line.

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Answer:
by #1981505

According to the PayMaya help section, to make a payment you should follow these steps:
  • select 'Pay Bills' on the homepage of the PayMaya app;
  • choose the biller;
  • input the required information;
  • enter the amount to be paid;
  • confirm the payment;
  • wait for PayMaya’s confirmation on your payment via SMS.

Unfortunately, PayMaya does not provide any information about when they can remit your payment on the company website.
To get more information about your payment, please contact the PayMaya customer care team:
  • via the company's social networks.

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Question:
#61449

How i can delete my duplicate account??I have may account to paymaya negosyo and paymaya ,,so i want to delete my Paymaya account to both paymaya account.,

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Answer:
by #1977452

According to the PayMaya help section, you should be able to register only one PayMaya account. If you have a duplicate account, you should contact the PayMaya customer care team, so they can delete it.

To submit a request, you may use the Need More Help button at cares.paymaya.com. You will need to provide the following information:
  • your PayMaya mobile number;
  • your complete name;
  • your date of birth;
  • your complete address.

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Question:
#60538

Can i get my 4,000 pesos in your store?Can i get my 4,000 pesos in your store? Because of the failure from transfering a money to paymaya to gcash account instead of bank transfer i click the send money. Its been a months ago but we can find ways how to get the money.

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Answer:
by #1970711

According to the PayMaya help section, you can pay with the PayMaya card in stores that accept credit and debit cards or to withdraw at ATMs.
Unfortunately, PayMaya does not provide any information about if you can get your money in the PayMaya stores on the company website. Please contact the PayMaya customer care team for assistance. You may reach out to them:
  • via the company's social networks.

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Question:
#52824

Why i can't withdraw my money on my card?I have my mastercard., and i already link it to my account.,i put amount on my account then when i tried to withdraw it just now., it noted not active or block.. Is their any problem on my card?

It is my first time to use it please help or is their any way i can withdraw my money? Please help.

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Answer:
by #1932466


If you have problem with your PayMaya card, you should contact PayMaya customer service. You can contact their reps by sending them email at support@paymaya.com.

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Question:
#51053

How can i delete my duplicate account?I created a paymaya account using my other number because i have no idea that it is not possible to have dual accounts... Then now, im am not allowed to upgrade my other account because it has been recorded as dual account...

Please help me to fix this... I was the owner of the two excisting account, so how can i delete the other one?

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Answer:
by #1926662


According to Paymaya FAQs you cannot delete your account by yourself. You should reach Paymaya customer service, send them email at support@paymaya.com. In the Subject section, type “REQUEST TO DELETE MY ACCOUNT”.

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