PayMaya Questions and Answers
How can i get my refund.
I send money to gcash no.0917******* * k from paymaya no.0951212**** but they did not recieved the money,but my cash was reduced.
why i cant upgrade my acount.
my application form cannot upprove
- try upgrading again after a few minutes;
- log out of and log in to your account again, then restart the upgrade process;
- restart your device.
If you still encounter an upgrade error, please contact the PayMaya customer care team via the support form at cares.paymaya.com/s/contactsupport.
How i refund my payment in CASHBEE payment PAYMAYA.
I want to refund my payment in paymaya because i pay 8400 my loan in CASHBEE in PAYMAYA but my loan is not posted and not close.so that i pay again 8400 to shetteled my loan acct in CASHBEE.so that i want to refund my payment to PAYMAYA
According to the PayMaya help section, to request for a refund you should accomplish the refund form and send it to support@paymaya.com. A refund form is available at enterprisehelp.paymaya.com. Refund requests should be processed within 5 business days upon submission of a completely filled-out refund form.
How can i get a refund.
The number 0995521**** is not existing in Paymaya which I send 2000 php..
To get more information about your merchant, please contact the PayMaya customer care team via the support form at cares.paymaya.com/s/contactsupport.
why i cant log in my account?the UTP always didnt sent in my number.
iOS:
- try logging in again after a few minutes;
- make sure you have a stable internet/data connection when logging in to your account;
- try updating your PayMaya app to the latest version via App Store;
- ensure that your device’s date and time is set to auto;
- try restarting the app and your device.
Android:
- try logging in again after a few minutes make sure you have a stable internet/data connection when logging in to your account;
- try updating your PayMaya app to the latest version via Google Play Store or Huawei AppGallery;
- ensure that your device’s date and time is set to auto;
- try restarting the app and your device;
- clear the app cache to help eliminate any performance issues on your device.
If you still see the login issue, please contact the PayMaya customer care team:
- by phone at +632 845 7788;
- by email at support@paymaya.com;
- via the company's social networks.
When will u remit my payment to Converge?I paid my converge thru paymaya coz my connection is restricted but up until now they did not rcvd my payment so that until now they did not reconnect my connection. They told me that the payment should remit first my payment to be able for them to recconenct my line.
- select 'Pay Bills' on the homepage of the PayMaya app;
- choose the biller;
- input the required information;
- enter the amount to be paid;
- confirm the payment;
- wait for PayMaya’s confirmation on your payment via SMS.
Unfortunately, PayMaya does not provide any information about when they can remit your payment on the company website.
To get more information about your payment, please contact the PayMaya customer care team:
- by phone at +632 845 7788;
- by email at support@paymaya.com;
- via the company's social networks.
How i can delete my duplicate account??I have may account to paymaya negosyo and paymaya ,,so i want to delete my Paymaya account to both paymaya account.,
To submit a request, you may use the Need More Help button at cares.paymaya.com. You will need to provide the following information:
- your PayMaya mobile number;
- your complete name;
- your date of birth;
- your complete address.
Can i get my 4,000 pesos in your store?Can i get my 4,000 pesos in your store? Because of the failure from transfering a money to paymaya to gcash account instead of bank transfer i click the send money. Its been a months ago but we can find ways how to get the money.
Unfortunately, PayMaya does not provide any information about if you can get your money in the PayMaya stores on the company website. Please contact the PayMaya customer care team for assistance. You may reach out to them:
- by phone at +63180 0** **5 7788;
- by email at support@paymaya.com;
- via the company's social networks.
Why i can't withdraw my money on my card?I have my mastercard., and i already link it to my account.,i put amount on my account then when i tried to withdraw it just now., it noted not active or block.. Is their any problem on my card?
It is my first time to use it please help or is their any way i can withdraw my money? Please help.
If you have problem with your PayMaya card, you should contact PayMaya customer service. You can contact their reps by sending them email at support@paymaya.com.
How can i delete my duplicate account?I created a paymaya account using my other number because i have no idea that it is not possible to have dual accounts... Then now, im am not allowed to upgrade my other account because it has been recorded as dual account...
Please help me to fix this... I was the owner of the two excisting account, so how can i delete the other one?
According to Paymaya FAQs you cannot delete your account by yourself. You should reach Paymaya customer service, send them email at support@paymaya.com. In the Subject section, type “REQUEST TO DELETE MY ACCOUNT”.